Privacy Policy

When you place an order or contact us, we may collect information such as your name, phone number, delivery address, email address, order details, and other information necessary to process your order.

We use your information only when necessary to:

• Process and confirm your orders;
• Arrange delivery and provide customer support;
• Contact you regarding your order;
• Process payments where applicable;
• Prevent fraud, misuse, or unauthorized transactions; and
• Improve our products, services, and website.

Most orders may be available through Cash on Delivery (COD). We do not collect or store your card, mobile banking, or other payment credentials unless specifically required through a secure third-party payment service. Payment information handled by third-party providers is subject to their respective privacy policies.

Some products available on Orzonno may be fulfilled through third-party suppliers or dropshipping partners. Where necessary, we may securely share your name, phone number, delivery address, and order information with delivery partners, suppliers, or logistics providers solely for fulfilling your order.

Delivery time may vary by product:

• Ready-stock products: within approximately 24 hours inside Dhaka and 2–4 days outside Dhaka.
• Dropshipped/imported products: delivery may take approximately 15–38 days, depending on the product, supplier, customs, logistics, and other circumstances.

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss. However, no online system can guarantee absolute security.

Orzonno may use cookies and similar technologies to improve website functionality, understand website usage, maintain shopping sessions, and improve our marketing and advertising.

We do not sell or rent your personal information. Information may only be shared with relevant service providers, delivery partners, suppliers, payment processors, or authorities where reasonably necessary for business operations, legal compliance, fraud prevention, or protection of rights.

You may contact us to request information about, correction of, or deletion of your personal information, subject to applicable laws and legitimate business requirements.

Orzonno operates in accordance with applicable laws and regulations of Bangladesh, including applicable consumer protection and e-commerce requirements. Where required by law, we may disclose information to competent government or law-enforcement authorities.

For privacy-related questions or requests, please contact us through the contact information provided on www.orzonno.com.

By using Orzonno.com or placing an order, you acknowledge that you have read and understood this Privacy Policy.